Chess Wiz
Support
Contact
Email jjxman96@gmail.com. Tell me your iPhone model, iOS version and what happened, and include the email address on your Chess Wiz account if your question is about the account.
Chess Wiz is made by John Christman, San Diego, California, USA.
Do I need an account?
No. You can learn openings without one, and your progress stays on your iPhone. An account keeps your progress safe, syncs it across devices, and is needed to play the coaches.
I can’t sign in
- Email: on the log-in screen, tap “Forgot password?” to get a reset link. Open the link on the same iPhone.
- Apple: make sure you are signed in to your Apple Account in the Settings app.
- Google: sign-in opens a secure Google page; allow it to return to Chess Wiz.
My progress isn’t on my new device
Sign in with the same method you used before (email, Apple or Google). Progress syncs whenever the app is open and online.
The coaches aren’t available
The coaches need an internet connection and a signed-in account. If you are online and they still don’t respond, try again in a few minutes.
Deleting your account
In the app, open the Profile tab, tap Account settings (or Settings, privacy and support at the top), then Delete account. This permanently deletes your account and its data: sign-in details, name, learning progress, XP and streak, coach games and reviews, and puzzle results. It happens straight away and can’t be undone. See the Privacy Policy for details.
If you can’t open the app, email jjxman96@gmail.com from the address on your account.
Deleting your account doesn’t cancel a subscription bought through Apple. Manage subscriptions in your Apple Account settings.
Removing Sign in with Apple
Deleting your account asks Apple to disconnect Chess Wiz. You can also do it yourself: open Settings on your iPhone, tap your name, then Sign-In & Security › Sign in with Apple, choose Chess Wiz and stop using it.
Levels and coach ratings
Levels such as “Grandmaster” are Chess Wiz XP levels, not chess titles. Coach rating ranges are Chess Wiz’s estimates, not official ratings. See the Terms of Use.